Shipping & Returns

Last updated: October 1, 2026
Brand: Wickory & Whimsy
Contact: info@wickoryandwhimsy.com

 

Shipping & Returns

At Wickory & Whimsy, every candle is poured and finished by hand in Wisconsin. We carefully package each order so it arrives ready to enjoy or gift.

Processing Times

Orders are typically prepared and shipped within 3–5 business days.

Because our candles and concrete vessels are handmade in small batches, processing times may be slightly longer during holidays, product launches, or periods of high order volume.

Once your order ships, you’ll receive tracking information by email.

Shipping Rates

We offer $5 flat-rate shipping on orders under $50.

Orders of $50 or more ship free.

Delivery times shown at checkout are carrier estimates and begin once your package has been shipped.

Wickory & Whimsy is not responsible for carrier delays after a package has been accepted by the shipping provider.

Warm Weather Shipping

During warmer months, candles may soften during transit due to high temperatures.

We carefully package orders to help protect them during shipping, but we recommend monitoring your tracking information and bringing your package indoors as soon as possible after delivery.

If your candle arrives warm or slightly softened, place it upright in a cool, dry area and allow it to return to room temperature before burning.

If your candle arrives significantly melted or damaged, please contact us within 5 days of delivery with your order number and photos of the candle and packaging so we can review the issue.

Address Changes

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once an order has entered fulfillment.

Customers may be responsible for additional shipping charges if an order is returned because of an incorrect or incomplete address.

Damaged Orders

We take care when packaging every order, but occasionally damage can happen during shipping.

If your order arrives damaged, please contact us within 5 days of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box and packaging

We’ll review the damage and work with you on an appropriate replacement or resolution.

Please do not discard damaged products or packaging until your claim has been reviewed.

Handmade Concrete Vessels

Our concrete candle vessels are individually handmade. Small variations in color, texture, air pockets, surface markings, and finish are natural characteristics of handcrafted concrete.

These variations are not considered defects and help make each Wickory & Whimsy candle unique.

Returns

We accept returns of unused and unburned candles within 14 days of delivery.

Returned items must be in their original condition and packaging.

Customers are responsible for return shipping costs unless the product arrived damaged or an incorrect item was sent.

Original shipping charges are non-refundable.

Please contact us before sending a return so we can provide return instructions.

Final Sale Items

Items marked Final Sale, Last Chance, or Oopsie are not eligible for return or exchange unless they arrive damaged or you receive the wrong item.

Minor cosmetic imperfections disclosed as part of an Oopsie listing are not considered damage.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already shipped cannot be canceled.

Questions?

If you have a question about your order, contact us at info@wickoryandwhimsy.com.

We want you to feel confident ordering from Wickory & Whimsy and will do our best to help with any order issue.