Orders typically ship within 1–3 business days (Monday–Friday), excluding weekends and holidays. During seasonal launches or busy shopping periods, please allow an additional 1–2 business days for processing.

Custom candle orders may require additional production time. We will discuss the estimated timeline with you before confirming your custom order.

Shipping costs are calculated at checkout based on your order and delivery destination. You can review available shipping options and applicable charges before completing your purchase.

All orders ship from Madison, Wisconsin, where our concrete candle vessels are handcrafted and our soy candles are hand-poured in small batches.

Our handcrafted concrete candles are carefully packaged using protective materials to help prevent damage during transit.

Because concrete vessels require additional protection, we take special care when preparing each order for shipment.

Please email us at info@wickoryandwhimsy.com within 1 hour of placing your order, and we will do our best to accommodate your request.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Please check your mailbox, parcel locker, and surrounding delivery areas. We also recommend checking with household members or neighbors who may have accepted the package.

If your package is still missing after 48 hours, please contact us at info@wickoryandwhimsy.com with your order number so we can assist you.

Our candles combine thoughtfully selected fragrances with handcrafted concrete vessels designed to bring warmth, character, and timeless style into your home.

Each vessel is made in small batches and paired with hand-poured soy wax and cotton wicks. Our minimalist designs and carefully curated fragrances make our candles a beautiful addition to your favorite spaces or a thoughtful handmade gift.

We currently offer two sizes of handcrafted concrete soy candles:

• 3.6 oz Mini Candles: Perfect for smaller spaces, discovering new fragrances, and thoughtful gifts.
• 10 oz Candles: A larger option for enjoying your favorite fragrances in your living room, bedroom, or other cozy spaces.

Our seasonal and discovery candle trios include three individually scented 3.6 oz mini candles.

Our candle discovery trios feature three handcrafted mini concrete soy candles, each with a different fragrance.

These curated sets allow you to explore several complementary fragrances before choosing your favorite. They also make thoughtful gifts for birthdays, housewarmings, holidays, and other special occasions.

Yes! Our mini concrete soy candles are available individually, allowing you to choose your favorite fragrance without purchasing an entire discovery set.

Visit our candle collection to explore currently available scents.

Our Fall and Winter Candle Trios are limited-edition seasonal collections.

Fragrance availability may vary throughout the year, and certain seasonal scents may not be restocked once they sell out.

We recommend purchasing your favorite seasonal fragrances while they are available.

Our candles are made with soy wax, carefully selected fragrance oils, and cotton wicks.

We hand-pour our candles in small batches and test our candle combinations to achieve an enjoyable burning experience.

Fragrance preferences are personal, and our collections offer a variety of scent profiles to complement different moods and spaces.

Our Wickory collection features warm, woody, amber, and earthy fragrances, while our Whimsy collection offers bright, fresh, floral, fruity, and clean scents.

Our seasonal and discovery trios also provide a wonderful way to explore several fragrances and find your new favorite.

Yes! Each of our concrete candle vessels is handcrafted in small batches.

Unlike mass-produced containers, our handmade vessels may feature subtle variations in color, texture, and finish. These natural characteristics give every candle its own unique character.

Concrete is a naturally textured material. During the handcrafting process, small air bubbles, subtle color variations, and minor surface irregularities may occur.

These characteristics are part of the natural beauty of handmade concrete and make each vessel unique.

While we carefully inspect our vessels before use, natural cosmetic variations are not considered defects.

Yes. Concrete candle vessels may become hot during use.

Always place your candle on a stable, heat-resistant surface and avoid touching or moving the vessel while the candle is burning.

Allow the vessel to cool completely before handling.

Proper candle care helps you enjoy your candle safely and maintain an even burn.

• Trim your wick to approximately ¼ inch before each use.
• Always place your candle on a stable, heat-resistant surface.
• Keep your candle away from drafts, curtains, and other flammable materials.
• Allow the wax to melt evenly across the surface during the first burn, without exceeding the recommended burn time.
• Do not burn your candle for more than 4 hours at a time.
• Never leave a burning candle unattended.
• Keep burning candles out of reach of children and pets.

Always follow the safety instructions included with your candle.

Tunneling occurs when a candle burns down the center while leaving a ring of unmelted wax around the edges.

To help encourage an even burn, allow the wax to melt toward the edges of the vessel during the first burn, without exceeding the recommended burn time.

If your candle continues to tunnel or does not burn as expected, please extinguish it and contact us for assistance.

Soy wax may naturally develop frosting, slight discoloration, or minor surface variations as it cools.

These characteristics are common in soy candles and do not necessarily indicate a problem with the candle's quality or performance.

A small amount of soot or carbon buildup may occur during burning.

To help minimize this, keep your wick trimmed to approximately ¼ inch before each use and avoid burning your candle near drafts.

If excessive soot or mushrooming occurs, extinguish the candle, allow it to cool completely, and trim the wick before relighting.

Discontinue use when approximately ½ inch of wax remains at the bottom of the vessel.

Never allow the flame to come into direct contact with the bottom of the container. Continuing to burn a candle with insufficient wax may cause the vessel to overheat.

No. Never leave a burning candle unattended.

Always extinguish your candle before leaving the room, going to sleep, or leaving your home.

Unused and unlit candles in their original packaging may be eligible for return within 14 days of delivery, subject to our return policy.

Gift cards, custom orders, and clearance items are final sale unless otherwise required by applicable law.

Please review our Shipping & Returns Policy for complete details.

Email info@wickoryandwhimsy.com with your order number and the item you wish to return.

For preference-based returns, customers are responsible for return shipping costs. If you receive an incorrect or defective item, please contact us so we can review the issue and provide an appropriate resolution.

For safety and hygiene reasons, we do not accept returns of candles that have been burned or used.

If you experience a problem with your candle, please contact us so we can review your concern.

If your candle arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the damaged item, shipping box, and packing materials.

We will review the issue and work with you to determine an appropriate resolution.

Yes! We welcome custom candle requests.

Depending on availability and production capacity, we may be able to accommodate select fragrance combinations, concrete vessel colors, and other personalized requests.

Please email info@wickoryandwhimsy.com with your preferred fragrance, vessel color, quantity, and desired delivery date.

Custom requests are subject to material availability, production timelines, and approval before an order is confirmed.

Custom candle production timelines vary depending on the quantity requested, vessel availability, and the specific details of your order.

Because our concrete vessels are handcrafted and require adequate curing time before candle production, custom orders may require additional lead time.

We will discuss the estimated production timeline with you before confirming your order.

Yes! We welcome wholesale inquiries from boutiques, gift shops, and other retailers interested in carrying our handcrafted concrete soy candles.

Wholesale availability, minimum order quantities, pricing, and production timelines may vary.

Please visit our Wholesale Page for additional information or contact us at wholesale@wickoryandwhimsy.com to discuss your retail needs.